Quality Assurance Consultant – Large insurance firm based in Cape Town CBD is recruiting for a Quality Assurance Consultant to do independent quality assessment functions for their sales department and service areas.
Collections Agent – Collect outstanding debt in an effective manner for a variety of books in arrears and to facilitate the administration thereof. This should be done with a positive attitude, thereby portraying a professional company image whilst striving for customer satisfaction.
New Business Agent – Provide immediate call solutions to customers in an efficient manner and with a positive attitude, portraying a professional company image whilst striving for customer satisfaction.
Customer Service Team Leader – Lead and develop a team of agents to provide outstanding customer service to all clients. Minimum criteria to apply for this position: 2 Years’ experience / Coaching and mentoring of agents / Reporting / Call monitoring and quality control / Management of KPI’s / Managed a minimum of 10 agents.
Helpdesk Operator – International development house based in Century City is looking for bright and dynamic individuals to join their team. This is a junior role and is a perfect opportunity for a young individual with a passion for IT to get a foot into the corporate world!