South Africa was recently announced as the winner of the National Outsourcing Associations Off-shoring Destination of the Year award. Within South Africa, Cape Town is the leading city for BPO investment and has attracted some top international companies with big brands. The growth in the industry is indicative in how the number of agents has [...]

Ok, so you have been shortlisted and have been invited for an interview. Now what? Read our tips to make sure you are 100% prepared. Sleep Sleeping well the night before your interview and leading up to it, is vitally important. Lack of sleep is known to cause problems with concentration, attention and problem solving [...]

So, you’ve finally landed that new job you’ve been eyeing at a new firm. Congrats! These tips will help you navigate your first day – don’t forget to brush up on your office etiquette.The day before:1. Check the route to your office in rush hour – being late on your first day is the worst start [...]

Keep it simple From a recruiter point of view, there is nothing worse than receiving a CV that has too much information and jumbled up that makes it difficult to understand. It is essential that your CV is drawn up in a way that makes it easy for the reader to quickly scan through it [...]

Updating your CV can be a daunting task. Many people don’t necessarily know where to start. We have compiled a list of five easy, yet essential steps to update your resume. 1. Polish your resume – Ensure your background, experience and education history is all up to date. Double check for grammar and spelling errors, [...]

The call centre industry in South Africa is booming and where previous call centre experience was a requirement for most vacancies, many companies are now employing individuals with retail or hospitality experience. Planning on making a career move? These easy tips should help with the transition. 1. Most roles include some form of multi-tasking, including assisting [...]

Telephonic interviews are vitally important and are often a first hurdle a job seeker must overcome in order to progress to the next phase of a recruitment drive. This leads me directly to my first tip: 1. Don’t underestimate the importance of a Telephonic Interview Many people have a nonchalant approach to telephonic interviews, viewing [...]

So you have finally completed your studies, and will be starting your new job soon. First of all, congratulations! In terms of salary there are some prerequisite deductions. Here’s what you need to know: UIF – The employer is legally required to deduct unemployment insurance, of 1% from your salary. This is paid into an [...]